Are your maids safe to service our home?
Although we make sure every housekeeper referred has a history of being very careful with your belongings, it's good to know that you are protected against loss and/or breakage that may occur while the maids clean your home. All of our maids referred go through a thorough background check.
Must I be at home when you clean my house?
It's your choice. Many of our West Coast Maids customers prefer to give us a key. Others leave us a key in a safe place each visit such as a lockbox that can be purchased from us for $20. Others are home while we clean.
How do you protect my keys?
Your key is secured in a locked key storage device to which only the West Coast Maids office managers have access. The key is issued to your house keeper on the day of the cleaning and then returned back to the managers to get stored back in the lock box.
What if I would like something cleaned that may not be a normal item in the maid's normal checklist?
We have a wide variety of housekeepers that can offer a wide variety of additional home services and special projects that can be tailored to your exact needs. Contact our office for more information. If you have a special request, chances are, if it has to do with house cleaning, we have a maid registered with our agency that can handle most special requests.
Do I need to provide my own house cleaning products?
The West Coast housekeepers will always be prepared to clean your home with their own supplies. If in any case you have preferable cleaning products that you would like to supply instead, just inform our office and we will inform your maid.
Will I always have the same maids?
We make every effort to have the same maids in your home. Occasionally there may be a substitute due to illness.
How do I pay for your residential cleaning services?
Payment is due at the end of service. You may pay by cash, personal check or credit cards. Our most Hassle- free payment method is having a credit on file so that we can charge your card after every cleaning. We accept all major credit cards.
What are your house cleaning rates?
Fees are based on the condition and size of the home. It is best to contact our local office and speak to one of our representatives for a FREE on the phone estimate. We will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs.
What is your cancellation policy?
We require 2 business days notice if you need to change or cancel your scheduled cleaning. Less than 2 days notice may result in a $45 cancellation fee.
Is tipping required?
We leave that up to you. If you feel your housekeeper is providing you with the service you deserve then feel free to leave a tip. We know tips are always appreciated.
Do we need to prepare for our service?
Picking up clutter and doing dishes in advance can help your housekeeper focus her attention on the major projects that need her attention.